Diamond Sky Oil

PRIVACY AND PERSONAL DATA PROTECTION POLICY

“DSO” means Diamond Sky Oil Pte. Ltd., its successors and assigns, where applicable.

1. Privacy Policy

1.1. We respect personal data and are committed to full compliance with the Personal Data Protection Act 2012 ("PDPA") provisions governing the management of personal data, safeguarding the privacy, confidentiality and security of personal data held by us.

2. Collection, use and retention of your personal data

2.1 All information given provided by you (“Personal Data’) is for the purpose providing you with our products and/or services. Personal Data includes but not limited to your name, identity card number, address, contact telephone number, mailing address, email address, vehicle numbers, personal information in business registration documents (if the products and services are purchased by a business/company), credit card information and other personal data ("Personal Data") for the purpose of providing you with our services or products.

2.2. You confirm that you are at least 18 years of age and consent to the collection, use, retention and disclosure of your personal data in accordance with these terms herein.

3. Purposes for the collection, use, retention or disclosure of your Personal Data

3.1. When you apply for and / or purchase any of the services or productsservices or products that we provide, we will collect your personal data. You may provide any of your personal information as you wish. Your use of our service or product will require the collection, use, retention or disclosure of Personal Data. We may not be able to provide you with any services or products if we are unable to obtain the personal data required.

3.2. The main purposes for which we collect, use, retain and/or disclose personal data include, but are not limited to, the following:

(i) in the course of any business carried on by them to utilise such Personal Information (including but not limited to daily operation of DSO’s business administration, accounting, telecommunications, account receivable, credits reference, advertising, market adjustment, computing, billing, statement issue or other services provided by any agencies, contractors or other third parties);

(ii) to review, verify and approve the Customer’s loan, credit rating, financial and credits status (including but not limited to the period of using the DS Fuel Cards) to ensure that the Customer’s financial status will be sufficient to pay DSO;

(iii) for bank and credit card payment authorisation application purposes;

(iv) the issuance of debt collection letters, cover debt or outstanding amount, debt collection from the Customer, its guarantor or third party payor;

(v) to update, compare and verify customer information, finance, credits status and record to ensure the vehicle owner’s personal or business financial status will be sufficient to pay DSO;

(vi) any Personal Information about third party payors or the Customer to vehicle owners (if the Customer is not the vehicle owner);

(vii) provide fuel discount, customer loyalty programs, rewards and promotions;

(viii) to contact the Customer, handle enquiries, recommendations and complaints, data analysis and statistics;

(ix) deliver DSO’s or its business partner’s products or services, marketing promotion, the latest information (including the latest information on services and products launched or developed from time to time), mutual marketing promotion (including but not limited to insurance related services and products, gifts, discount, promotion and information) and/or to transfer such Personal Information to services and products suppliers or third parties (in order to provide the Customer with a variety of services and products with the latest news, promotion, daily operation and information); and/or to design customer loyalty and reward programs and for direct marketing purposes;

(x) to promote car and other insurance related services and products of other companies;

(xi) for DSO’s or other companies to offer services and products that may be of interest to the Customer;

(xii) for the purpose of establishing a central database, wherein the information in the central database will be used for marketing promotion, market research, financial, loan, credit and record checking and/or review purposes; and

(xiii) any other purposes which are explicitly stated in these Terms and Conditions and/or necessary or related to the provision of the Services and Products to the Customer and Cardholders.

services or products

3.3. All personal data held by us will be kept confidential, but we may disclose or transfer your personal data to the following persons (within Singapore or outside of Singapore) as may be necessary for the purposes of collecting, using and/or retaining your personal data:

(i) its related entities including any subsidiaries, holding companies, affiliates, representatives of DSO or company that are represented by DSO;

(ii) any person who provides marketing research, advertising company and or related services, administrative, payment collection or other services to DSO;

(iii) DSO’s current or prospective business partners, strategic partners, dealers or agents, contractors, suppliers (including Caltex);

(iv) professional consultants, including accountants, auditors and lawyers;

(v) any persons as the Customer may request for such disclosure;

(vi) any required financial institutions or credit card providers, credits information or debt collection agencies, in order to establish and support the need for any payment service;

(vii) banks, insurance agencies, insurance companies, billing agencies and other business partners for exclusive membership redemption purposes, including but not limited to membership registration in any occasions;

(viii) any proposed and actual organisations, participants, assignees or transferees that are participating in all or any part of DSO’s transfer or sale of DSO’s assets or business (including accounts and account receivable), enterprise risk and capital raising, business operation;

(ix) any person who has a legitimate interest to be informed of such Personal Information or deemed necessary or related to the provision of the Services and Products to the Customer and Cardholders;

(x) any person who is under any statutory or contractual obligations or court order or legal requirements;

(xi) any person in or outside Singapore who requires the Personal Information for the abovementioned purposes, for which such transfer of Personal Information shall strictly comply with current Personal Information protection legislation and shall be kept as confidential;

(xii) Caltex and Authorised Resellers; or

(xiii) any other person under a duty of confidentiality to DSO.

4. Direct promotion

4.1. Unless we receive your written objection in advance, you are deemed to have consented to the following:

(A) we may use your personal data for direct marketing purposes only;

(B) we may transfer your personal data to any third party for direct marketing purposes.

4.2. If you wish to withdraw your consent and to stop us from using your personal data or to stop us disclosing your personal information to third parties for direct marketing purposes after you have given your consent (or consent deemed to have been given by you), you may contact us in accordance with paragraph 11 below.

4.3. For direct marketing purposes, we will:

(A) Use your Personal Data for direct marketing of the following services or products of DSO, DSO’s affiliates, DSO controlled companies, subsidiaries of DSO controlled companies or other affiliated companies:

(i) fuel card services and products;

(ii) the Membership Program;

(iii) the products and services of DSO’s or of other companies’ gifts, discounts, offers, information

(iv) services and products that may be of interest to DSO or to other companies.

(B) transferring or disclosing your Personal Data to a third party (within Singapore or outside Singapore) for direct marketing of the services, products, affiliate programs, gifts or discounts.

5. Retention of Personal Data

5.1. We will retain your Personal Data to a minimum and reasonable time within the timeframe required by Singapore's laws and regulations. We shall cease to retain documents containing your Personal Data, or remove the means by which your Personal Data can be associated with you in particular, as soon as it is reasonable to assume that —

(a) the purpose for which your Personal Data was collected is no longer being served by retention of the Personal Data; and

(b) retention is no longer necessary for any legal or business purposes.

6. Accuracy of Personal Data

6.1. To ensure the accuracy of the information we hold about you, you may receive our confirmation or verification request. Please inform us as soon as possible of any corrections or changes to your profile, including, but not limited to, informing us if you do not wish to receive further marketing communications.

7. Handling of Personal Data and Security Measures

7.1. Except as provided in Clauses 3 and 4 above, we will not disclose or transfer any personal data to any person unless we have your prior consent or the disclosure or transfer is in accordance with legal requirements.

7.2. We have established security measures and monitoring procedures to prevent unauthorized access to, processing, deletion, loss or use of the information. We will monitor closely to ensure that all persons who have access to Personal Data comply with the requirements of this policy.

7.3. Our security measures include:

(A) using SecureSocketLayer (SSL) technology to protect your Personal Data by encrypting the transmission data;

(B) only authorized officers are permitted to inspect or process such information, and they are required to comply with strict guidelines and procedures in handling your Personal Data; and

8. Disclaimer

8.1. Cross-border and online Personal Data transfers

Information that DSO collects may be stored and processed in and transferred between any of the countries in which DSO operates to enable the use of the information in accordance with this privacy policy.

You agree to such cross-border transfers of your Personal Data.

While we take all reasonable and practicable procedures and security measures to protect your Personal Data, there is no absolutely safe method of transmitting and storing information online. We cannot guarantee the absolute security of any Personal Data that you provide online, and we shall not be held liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the transmission and storage of your Personal Data online.

9. Privacy Policy Changes

9.1. We will update or change this Privacy Policy in the future if necessary. All related amendments will be updated on the website. Please feel free to browse our website for the latest news.

10. Language

10.1. In case of any ambiguity or inconsistency between the English version and the Chinese version of this Privacy Policy, the English version shall prevail.

11. Customer's Personal Data access and changes

11.1. Under the PDPA, you have the right to inquire about and change your Personal Data. If you change your Personal Data, we may charge you a reasonable administrative fee.

11.2 If you wish to inquire about and change your Personal Data or have any inquiries, comments or requests regarding our privacy policies and practices, please contact our Customer Service Officer (DS Customer Service Hotline: +65 6090 0090 or email enquiries.sg@dsoil.net) in the following manner. In general, we will process your request as soon as we receive your request.

12. Effective date

12.1. This Privacy and Personal Data Protection Policy is effective as of November 11, 2016 and supersedes previously issued versions of the above statement.